Exchange Policy
Last updated: 20 June 2026
NO RETURNS OR REFUNDS — EXCHANGE ONLY
DOT VIEW offers exchange only for change of mind. Refunds are available only for defective or wrong items received. Please read this policy completely before purchasing.
1. Important Notice
⚠️ DOT VIEW DOES NOT OFFER RETURNS OR REFUNDS FOR CHANGE OF MIND. We offer EXCHANGE ONLY, subject to strict eligibility criteria. Please read this policy carefully before placing your order. By making a purchase, you agree to these exchange-only terms. Exceptions: Refunds are offered ONLY for defective items or wrong items received. All other exchanges require the conditions below to be met.
2. Eligibility for Exchange
Your item is eligible for exchange ONLY if it meets ALL of the following conditions: ✓ Exchange Request Window: Within 7 days of delivery. ✓ Item Condition: Completely unused and unwashed. ✓ Original Tags: All tags, labels, and branding intact. ✓ Original Packaging: Item in original packaging (no damage to packaging). ✓ No Damage: No stains, odors, or visible wear. ✓ Proof of Purchase: You have the order confirmation email and receipt. If ANY of these conditions are not met, your exchange request will be rejected.
3. Non-Exchangeable Items
The following items are NOT eligible for exchange under any circumstances: • Final Sale Items: Any items marked as "Final Sale" or "No Exchange" on the product page. • Intimates: Innerwear, undergarments, or closely worn items for hygiene reasons. • Damaged Upon Arrival: If damage occurred due to your negligence or mishandling during receipt. • Used, Washed, or Worn: Any item that shows signs of use, washing, or wear. • Items Without Tags: Original tags must be intact and not removed. • Items Outside Exchange Window: Exchanges requested after 7 days of delivery. No exceptions will be made to these exclusions.
4. Exchange Limits
• ONE EXCHANGE PER ORDER: You are entitled to a maximum of one (1) exchange per order. • SIZE/STOCK AVAILABILITY: Exchange is subject to size and stock availability at the time of your request. • If your requested size/item is unavailable, you will be offered store credit instead (see Section 6). • Additional exchanges or returns are not possible after the first exchange.
5. Exchange Process
Follow these steps to request an exchange: STEP 1: Contact Us Within 7 Days of Delivery • Email support@dotview.in • Subject: "Exchange Request — [Your Order ID]" • Include: Order ID, reason for exchange, photos of the item and packaging • Clearly mention your desired size or product STEP 2: Approval • Our team will review your request within 24-48 hours • We will verify that all conditions in Section 2 are met • You will receive an email confirming approval or rejection with reasons STEP 3: Return Shipment • If approved, you will receive a return shipping address and unique return reference number • You are responsible for shipping costs for size/preference exchanges (non-refundable) • For defective or wrong items, DOT VIEW covers return shipping — use the prepaid label provided • Ship the item within 5 days of approval, otherwise your exchange will be cancelled STEP 4: Inspection & Processing • Our warehouse inspects the returned item upon receipt • We verify condition, tags, packaging, and authenticity • Processing takes 2-3 business days after inspection STEP 5: Exchange Shipment or Store Credit • If approved, the replacement item is dispatched within 2-3 business days (standard delivery applies) • If the size/item is unavailable, store credit is issued (see Section 6) • You will receive tracking details via email Timeline: Entire process takes 7-10 business days from approval to delivery of replacement.
6. Store Credit Policy
• If your requested size or product is unavailable at the time of exchange processing, you will be issued STORE CREDIT instead of a cash refund. • Store Credit Amount: Equal to the original order value (excluding shipping and taxes paid). • Store Credit Validity: 12 months from the date of issuance. • How to Use: Apply store credit to your next purchase on DOT VIEW. Credit will be automatically detected upon checkout. • Non-Transferable: Store credit is non-transferable and cannot be combined with other offers. • Expiration: Unused store credit expires after 12 months and will be forfeited. • NO CASH REFUND will be issued if the requested item is unavailable.
7. Defective or Wrong Item (Refund Eligible)
If you receive a DEFECTIVE ITEM or WRONG ITEM, you are eligible for a full replacement or cash refund: HOW TO REPORT: • Contact support@dotview.in within 48 hours of delivery • Subject: "Defective Item" or "Wrong Item Received — [Order ID]" • Include: Order ID, clear photos of the defect/wrong item, packaging • Describe the issue in detail REQUIRED ACTION: • You MUST report within 48 hours of delivery • Failure to report within 48 hours means the claim cannot be processed PROCESS: • Our team will review photos and details within 24 hours • Upon confirmation, a prepaid return label will be provided (DOT VIEW covers return shipping) • Ship the item within 5 days of approval • Our warehouse inspects the returned item • Upon confirmation of defect/wrong item, we will either: - Send a replacement item (2-3 business days after approval), OR - Issue a full cash refund (7-10 business days after approval) • You can choose replacement or refund; we will not decide for you NO REPLACEMENT/REFUND will be issued if the item shows signs of use, washing, or wear.
8. Return Shipping Costs
• FOR SIZE/PREFERENCE EXCHANGES: Customer bears all return shipping costs. These costs are non-refundable. • FOR DEFECTIVE/WRONG ITEM: DOT VIEW provides and covers all return shipping costs. A prepaid return label will be provided in the approval email. • Shipping costs cannot be refunded or credited under any circumstances.
9. Quality Assurance
DOT VIEW products undergo strict quality checks before dispatch. However, if you receive a defective item: • We stand behind our products and will resolve the issue. • Defects must be reported within 48 hours with photo evidence. • We will not accept claims for defects that could not have been present at the time of dispatch.
10. Final Decisions
• All exchange and refund decisions are made by DOT VIEW based on this policy. • Incomplete or missing information will result in request rejection. • Repeated frivolous or fraudulent claims may result in account suspension. • If you disagree with a decision, you may contact support@dotview.in with additional evidence for reconsideration within 7 days.
11. Contact & Support
For exchange inquiries or to initiate a request: DOT VIEW Private Limited Noida, Uttar Pradesh, India Email: support@dotview.in Response Time: 24-48 hours IMPORTANT: Include your Order ID in ALL communications. Requests without Order ID will be rejected. Last Updated: 20 June 2026
Questions? Contact us at support@dotview.in. We respond within 24 hours.
Related policies: Terms of Service • Shipping Policy