Shipping Policy
Last updated: 20 June 2026
At DOT VIEW, we ensure reliable and efficient shipping to deliver your premium streetwear collection safely and on time. Please review this Shipping Policy to understand our shipping practices, timelines, and customer responsibilities.
1. Order Processing
• All orders are processed and verified within 24-48 hours of confirmed payment. • Processing timelines exclude weekends and public holidays. • During order verification, we check for fraud prevention, inventory availability, and delivery feasibility. • You will receive an order confirmation email with tracking details once your order is dispatched. • Order modifications or cancellations are accepted only before the order is dispatched. Please contact us immediately at support@dotview.in if you need to make changes. • Once an order is dispatched, we cannot cancel or modify it.
2. Shipping Coverage
• DOT VIEW ships to all serviceable Indian pincodes. • We currently do NOT offer international shipping. Future international shipping may be announced separately. • Certain remote areas and pincodes may have restrictions or may require additional delivery time. • You are responsible for providing an accurate, complete delivery address. Delays or failed deliveries due to incorrect addresses are not DOT VIEW's responsibility. • If your address is in a restricted zone, we will notify you before charging your payment.
3. Shipping Partners
• DOT VIEW partners with Shiprocket, an aggregator platform that works with major courier services including Delhivery, BlueDart, DTDC, and Ecom Express. • The specific courier service is assigned based on your pincode and delivery location to ensure optimal delivery speed and reliability. • You will receive tracking details via email and SMS once your order is dispatched. Use the tracking ID to monitor your shipment in real-time. • Each courier has its own policies regarding delivery attempts and damaged packages.
4. Delivery Information
• Standard Delivery Timeline: 2-3 business days from order dispatch (subject to location and courier efficiency). • Delivery timelines are estimates and NOT guaranteed commitments. Delays may occur due to factors beyond our control. • Most orders are delivered to your address without the need for courier office pickups. • The courier will make 2-3 delivery attempts if you are unavailable. After 3 failed attempts, the package will be returned to us. • You are responsible for ensuring someone is available at the delivery address to receive the package. • ALWAYS inspect the package at delivery: - Check that the package is not tamped tampered or visibly damaged. - Open the package and verify the contents match your order. - Do NOT accept the package if it appears damaged or tampered. Refuse acceptance and inform the courier immediately. - Report any issues within 24 hours of delivery to support@dotview.in with photos.
5. No Cash on Delivery
• DOT VIEW does NOT accept Cash on Delivery (COD) for any orders. • All orders must be paid in advance through Razorpay, which accepts UPI, Credit/Debit Cards, Netbanking, and Digital Wallets. • Payment must be completed and confirmed before your order is processed and dispatched.
6. Shipping Delays
Delivery timelines are estimates and may be affected by factors beyond our control, including: • High order volume during peak seasons or sales events. • National and state holidays. • Adverse weather conditions (heavy rain, flooding, etc.). • Courier service delays or capacity issues. • Incorrect or incomplete delivery address provided by the customer. • Traffic congestion or road conditions in the delivery area. • Force majeure events (natural disasters, lockdowns, etc.). If your order is delayed beyond the estimated timeline, you will be notified via email. For specific inquiries, please contact us at support@dotview.in with your order ID and tracking number.
7. Lost or Damaged Shipments
• Report any lost, damaged, or tampered packages within 48 hours of delivery with clear photographs showing the damage and order contents. • Send your report to support@dotview.in with your order ID and tracking number. • Our team will investigate and file a claim with the courier if necessary. • Upon investigation approval, we will either reship your order or issue a full refund within 7-10 business days. • If the courier declares the package as lost, we will investigate and provide options for reshipping or refund. • Customers are protected under the Consumer Protection Act, 2019, and we comply with all consumer protection regulations.
8. Packaging
• All DOT VIEW orders are carefully packed in branded DOT VIEW packaging to ensure product safety and an unboxing experience worthy of premium streetwear. • We use sustainable packaging materials wherever possible to minimize environmental impact. • Packaging materials are recyclable and eco-friendly. • If packaging is damaged at the time of delivery, inspect the contents immediately and report to us within 24 hours.
9. Shipping for Exchanges
• Exchange shipments are processed after our team inspects the returned item for condition, authenticity, and packaging integrity. • The exchange replacement is dispatched within 2-3 business days after receiving and inspecting your return. • Exchange shipping timelines follow the same 2-3 business day standard as regular orders. • For complete exchange details, eligibility, and process, please refer to our Exchange Policy.
10. Limitation of Liability
• DOT VIEW's liability for shipping-related issues is limited to the order value or total amount paid, whichever is lower. • DOT VIEW is not liable for delays caused by courier services, address issues, weather, or force majeure events. • We are not responsible for indirect, incidental, or consequential damages arising from shipping delays or loss. • These limitations are subject to the Consumer Protection Act, 2019, and applicable Indian laws.
11. Right to Refuse Service
• DOT VIEW reserves the right to refuse shipping to any address or customer. • We may refuse service if: - The address is in a restricted or non-serviceable zone. - There is suspicion of fraudulent activity. - The order violates our policies or applicable laws. • You will be notified if your order cannot be shipped, and a full refund will be processed.
12. Contact Us
For shipping inquiries, delays, or issues, please contact: DOT VIEW Private Limited Noida, Uttar Pradesh, India Email: support@dotview.in Response Time: We reply within 24 hours Last Updated: 20 June 2026
For shipping questions or concerns, please contact us at support@dotview.in. We reply within 24 hours.
Related policies: Terms of Service • Exchange Policy