Privacy Policy
Last updated: 20 June 2026
At DOT VIEW, we are committed to protecting your privacy and ensuring you have a positive experience on our website. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our e-commerce platform.
1. Personal Information We Collect
We collect and process the following categories of personal information: • Contact Details: Name, phone number, email address, and physical address provided during registration and checkout. • Financial Information: Payment details are processed exclusively through Razorpay and are never stored on our servers. We do not retain credit card numbers or sensitive payment data. • Account Information: Username, password (encrypted), preferences, wishlist, and account activity. • Transaction Information: Order history, cart contents, purchase details, and communication preferences. • Communications: Messages, feedback, support inquiries, and marketing preferences. • Device and Usage Information: IP address, browser type, pages visited, time spent, and browsing patterns collected via cookies and analytics tools.
2. How We Collect Information
We collect personal information through: • Direct Collection: When you register, place orders, contact us, or fill out forms on our website. • Automatic Collection: Through cookies, web beacons, and similar tracking technologies when you browse our website. • Service Providers: From payment processors (Razorpay), shipping partners (Shiprocket and affiliated couriers), and hosting providers (Supabase). • Third-Party Tools: Google Analytics and Google AdSense for traffic analysis and advertising purposes.
3. How We Use Your Information
We use the collected information for: • Order Fulfillment: Processing orders, managing inventory, arranging delivery, and providing customer support. • Account Management: Creating and maintaining your account, managing preferences, and facilitating logins. • Marketing Communications: Sending promotional content, newsletters, and product updates (only with your consent). You can opt-out at any time. • Fraud Prevention: Identifying and preventing fraudulent transactions and unauthorized access. • Customer Support: Responding to inquiries, resolving issues, and improving our service quality. • Legal Compliance: Meeting regulatory requirements and responding to legal requests. • Website Improvement: Analyzing user behavior to enhance functionality and user experience.
4. How We Disclose Information
We may share your information with: • Payment Processors: Razorpay receives necessary payment information to process transactions securely. • Shipping Partners: Shiprocket and affiliated courier services receive shipping addresses and contact details to deliver orders. • Service Providers: Supabase (hosting), analytics providers, and customer support tools that assist in operating our platform. • Business Transactions: In case of merger, acquisition, or sale of assets, information may be transferred as part of the transaction (you will be notified). • Legal Requirements: When required by law, court order, or regulatory authority. We do NOT sell, trade, or rent your personal information to third parties for their marketing purposes.
5. Cookies and Tracking Technologies
Our website uses cookies for: • Functionality: Remembering login credentials, preferences, and shopping cart items. • Analytics: Google Analytics tracks user behavior to help us understand site usage and improve performance. • Advertising: Google AdSense may display personalized ads based on browsing history. You can control cookie settings through your browser preferences. Disabling cookies may affect some website functionality.
6. Children's Privacy
Our website and services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from minors. If we become aware that a minor has provided personal information, we will delete such data promptly.
7. Security and Data Retention
We employ industry-standard security measures including SSL encryption, secure servers, and restricted access protocols to protect your information. However, no online transmission is 100% secure. Data Retention: We retain personal information only as long as necessary for the purposes outlined in this policy or as required by law. Order information is retained for 7 years for tax and legal compliance.
8. Your Rights and Choices
You have the right to: • Access: Request a copy of the personal information we hold about you. • Correction: Request correction of inaccurate or incomplete information. • Deletion: Request deletion of your information (subject to legal obligations). • Data Portability: Request your information in a structured, portable format. • Opt-Out: Unsubscribe from marketing communications or disable cookies. • Withdraw Consent: For marketing communications you previously consented to. To exercise any of these rights, please contact us at support@dotview.in.
9. Complaints and Grievances
If you have concerns about our privacy practices, please contact us first. If your concern is not resolved, you may lodge a complaint with the appropriate data protection authority or regulatory body in India.
10. Contact Us
For privacy-related inquiries or to exercise your rights, contact: DOT VIEW Private Limited Registered Office: Noida, Uttar Pradesh, India Email: support@dotview.in Last Updated: 20 June 2026
If you have any questions about this Privacy Policy, please contact us at support@dotview.in. DOT VIEW is operated by DOT VIEW Private Limited, registered in Noida, Uttar Pradesh, India.